Returns

• Returns are accepted within 7 days of delivery, except for custom-made orders.
• Products must be unused, unwashed, and returned in their original packaging with all tags intact.
• Custom orders are non-returnable.

Exchanges

• Exchanges are accepted within 7 days of delivery, subject to product availability.
• Custom orders are non-exchangeable.
• Some products may carry specific return/exchange policies, which are mentioned on the respective product page.

Refunds

• Refunds will be processed only after the returned product has been received and inspected by our team.
• Once approved, refunds will be initiated to the original method of payment within 7–10 business days.
• For Cash on Delivery (COD) orders, refunds will be issued via bank transfer to the customer’s provided account details.
• Shipping charges, if any, are non-refundable.
• In case of partial returns, refunds will be processed only for the returned items.
• If the returned product is found ineligible for refund (used, damaged, or not in original packaging), the product will be returned to the customer and no refund will be issued.
• Refund timelines may vary depending on the customer’s bank or payment provider.

For any queries regarding returns or refunds, please contact us at thehouseofziba@gmail.com or call our customer care number.

Intellectual Property

All content, including product images, designs, logos, text, and graphics, are the intellectual property of House of Ziba. Unauthorized use is strictly prohibited.

Limitation of Liability

House of Ziba shall not be liable for delays, misuse of products, or indirect damages.

Force Majeure

We are not liable for delays or failures caused by natural disasters, strikes, pandemics, government restrictions, or other events beyond our control.

Governing Law

We are not liable for delays or failures caused by natural disasters, strikes, pandemics, government restrictions, or other events beyond our control.